Customer Support Specialist in E-Commerce

Elevate your customer service career with a growing e-commerce fitness retailer as a Customer Support Specialist. Provide exceptional support through phone, email, and chat to enhance the customer experience.

The role focuses on ensuring customer inquiries are efficiently handled while adhering to company policies. You'll respond to customer communications via Gorgias and phone, investigate order statuses, and offer product information. As a vital part of the support team, your ability to deliver positive interactions will be key to success in this role.

Key Responsibilities:

• Respond to customer inquiries via Gorgias and chat

• Handle inbound phone calls with friendly professional service

• Investigate and escalate order issues as necessary

• Provide product specifications, warranty, and availability

• Assist with changes and cancellations to optimize order processing

Requirements:

• High school diploma or equivalent required

• 1 year of customer service experience

• Exceptional written and verbal communication skills

• Proficiency in Google Workspace and help desk apps

• General knowledge of fitness equipment and industry

Become a pivotal part of an efficient customer service team in the dynamic e-commerce fitness industry.