Customer Service Representative

Handle customer orders and inquiries as a Customer Service Representative at Canplas on a 12 month contract supporting Canadian accounts. Accuracy and clear communication guide daily service.

Reporting to the regional Customer Service Supervisor, you will serve as Canplas’s first customer contact. The work includes order entry, data entry, account maintenance, and coordinated responses with sales, accounting, and distribution. You will process requirements accurately while following workplace health and safety rules.

• Process email and EDI orders in the corporate ERP
• Respond to customer inquiries, complaints, quotations, and warranties
• Confirm customer orders through the automated system
• Maintain account records, files, and master data
• Obtain delivery updates and coordinate inventory allocation

• Minimum high school graduation
• Strong customer service and written communication skills
• Three years inside sales experience preferred
• Proficiency with Outlook, Excel, Word, and ERP systems
• Strong math, organization, and task management abilities

Bring accurate order processing, customer communication, and data entry skills to Canplas customer service operations across assigned accounts.