Onsite Customer Service Agent Waterloo

Customer service agents in Waterloo use empathy and problem-solving to resolve inquiries onsite for Teleperformance customers. Full-time onsite availability is required.

Teleperformance seeks customer service agents to provide solutions and positive experiences for customers of respected global brands. You will clarify requirements, use decision-support resources, and manage high call volumes. The position requires customer care, communication, and computer skills.

• Answer an average of 100 or more calls
• Clarify requirements and provide appropriate customer resolutions
• Document and retrieve information in call tracking databases
• Meet contractual key performance indicators and client procedures
• Identify cross-selling and up-selling opportunities with existing customers

• Minimum two years of customer service experience
• High school diploma or equivalent required
• English proficiency and strong verbal communication skills
• Computer literacy with Microsoft Office and Google Suite
• Minimum typing speed of 35 words per minute

Bring empathy, telephone etiquette, and logical problem resolution to Teleperformance’s full-time onsite customer service team in Waterloo.