Bilingual French Customer Support Specialist

Support Staples customers through Service Ontario services using bilingual French communication, detailed problem-solving, and respectful customer care in a retail environment.

As a Customer Support Specialist, you provide total services solutions through Staples’ partnership with Service Ontario. You explain service details, fees, and eligibility while using Service Ontario systems and processes. You also handle escalated interactions professionally and tactfully.

• Provide knowledgeable, consistent, and respectful customer service
• Communicate service details, fees, and eligibility clearly
• De-escalate concerns and involve leadership when needed
• Refer customers and promote store-wide offerings
• Protect customer data under privacy standards

• One to two years of customer service experience
• Effective communication through various customer service mediums
• Strong planning, organization, and prioritization abilities
• Attention to detail for accurate transactions and data
• English/French bilingualism preferred and considered an asset

Apply customer service, bilingual communication, and careful transaction handling while supporting Staples’ Service Ontario customer experience.