Council Customer Support Officer Hawke’s Bay

Help people access information and support as a Council Customer Support Officer serving Hastings District Council across Hawke’s Bay. Use professionalism and care.

This Customer Services Officer role sits within the Customer & Engagement Group and reports to the Team Leader Customer Services. You will serve customers by telephone, in person, and through written communication. Your work will cover varied customer interactions while maintaining accuracy, timely responses, and appropriate referrals.

• Assist customers with information and support at first contact
• Handle enquiries, requests, applications, payments, compliments, and complaints
• Communicate professionally by telephone, in person, and writing
• Investigate customer matters and respond within appropriate time frames
• Refer further action to Council officers or contractors

• Approachable manner and commitment to outstanding customer experiences
• Ability to remain steady under pressure and trustworthy
• Office administration experience with multiple priorities
• Proactive problem-solving approach and improvement-focused initiative
• Positive, team-focused attitude and desire to learn

Use clear communication, sound judgement, and customer care to support Hastings District Council’s diverse community.