Job specializations:
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Customer Service/HelpDesk
Job Description & How to Apply Below
Guide veterinary software adoption remotely through onboarding, QBRs, and product education. Bring clinic experience and confidence explaining technology to non-technical users.
Asteris seeks a Client Success Representative to manage a book of veterinary software accounts. You will establish practice goals, build stakeholder relationships, resolve everyday questions, and follow issues through completion. Your work supports retention, customer satisfaction, and add-on module expansion across Keystone clients.
Key Responsibilities:- Set success goals and track practice progress
- Prepare Quarterly Business Reviews covering usage and outcomes
- Build relationships with owners and practice managers
- Follow up until client issues are fully resolved
- Demonstrate add-on modules during client conversations
- Two or more years of veterinary industry experience
- Experience explaining software to non-technical customers
- Comfort discussing account health with clients
- Willingness to attend trade shows and conferences
- Experience presenting to clinic leadership preferred
Use veterinary operations knowledge and teaching ability to strengthen adoption, satisfaction, and growth for Keystone customers.
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