Medical Call Center Customer Representative

Use customer service and medical insurance knowledge to support patients, healthcare professionals, and families through inbound calls.

As a Customer Service Representative, you will work within a call center environment supporting Assist Rx Patient Solutions. You will carefully evaluate call purposes, assign priorities, and triage information to appropriate resources. The position includes enrollment, database documentation, follow-up with physician offices and pharmacies, and adverse event identification.

• Serve as the first contact for patients
• Explain Patient Solutions initiatives when appropriate
• Follow up with physician offices and pharmacies
• Secure services for customers through external contacts
• Enter incoming documents and maintain accurate records

• Customer service or call center experience preferred
• Medical Insurance knowledge preferred
• Microsoft Office Suite proficiency
• High school diploma or GED preferred
• Flexibility for cross training within the call center

Bring patient-focused communication, medical insurance awareness, documentation accuracy, and call center experience to Assist Rx.