Job specializations:
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Customer Service/HelpDesk
Job Description & How to Apply Below
Support Certn’s enterprise SaaS customers with retention strategy, cross-sell growth, and complex integration success in a remote-first environment.
This Enterprise Customer Success Manager manages a diverse portfolio, including Certn’s top enterprise customers. You will execute strategic initiatives aligned with business objectives and partner with Sales and Marketing. Your work spans onboarding, customer satisfaction, churn prevention, expansion, reporting, and strategic recommendations.
Key Responsibilities:- Execute initiatives improving customer satisfaction and onboarding
- Partner with Sales and Marketing on expansion strategies
- Identify and address factors contributing to customer churn
- Track cross-sell and upsell opportunities across existing accounts
- Use industry insights to provide strategic recommendations
- Experience driving growth through cross-sell and upsell initiatives
- Experience working with SaaS technology products
- Ability to collaborate across departments effectively
- Strategic recommendations based on industry insights are beneficial
- Customer success or support experience is beneficial
Apply enterprise SaaS expertise, customer retention knowledge, and expansion strategy skills across Certn’s complex customer relationships.
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