HVAC Technical Support Advisor - Commercial

As a Technical Support Advisor - Commercial, you will play a key role in providing exceptional technical after-sales service and training to our valued HVAC‑R customers. If you are passionate about troubleshooting equipment, collaborating with customers and suppliers, and delivering top‑notch technical training, we want to hear from you.

• Assist customers in troubleshooting HVAC‑R equipment. Assistance may be conducted through visits to the customer job site and by phone.
• Manage labor and material claims to Master from customers.
• Act as technical resource to The Master Group office staff.
• Work with the supplier and customers to find solutions to technical issues on job sites.
• Prepare and provide technical training and fulfill the objectives given by the sales director.
• Represent The Master Group at all times while interacting with internal and external customers and building owners.

• College diploma from a technical school in HVAC‑R related field or related experience.
• Ability to communicate in English.
• Knowledge of MS Office software.
• Proficient in troubleshooting mechanical equipment controls.
• Proficient in interpreting electrical wiring diagrams.
• Comfortable reading building mechanical plans.
• Valid driver’s license and ability to travel if needed.
• G1/G2 and 313A/313D.
• Ability to work under pressure.
• Excellent communication and organizational skills.
• Initiative and resourcefulness.
• Diplomacy and courtesy.
• Proficient at writing reports and ability to present technical information to internal and external stakeholders.

• Medical and dental coverage from day one, along with short and long‑term disability protection.
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account.
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy.

We've been the HVAC‑R leader and one of Canada’s Best Managed Companies since 2010. As the country’s leading private HVAC‑R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands‑on approach with all our employees. Teamwork is an integral part of our values, and it is through teamwork that we achieve our greatest successes.