Field Service Engineer

Responsibilities

• Ensure all Zendesk tickets are handled in a timely manner.
• Provide support to customers worldwide via phone, email, Team Viewer, and on site.
• Document, maintain, and follow up on all customer inquiries through the Tracking System database.
• Assist in debugging, fault finding, and root cause analysis of prototype and standard machines, including system-level testing and PLC programs, both in-house and at the customer site.
• Create training materials and train customers in the use of company products.
• Install and commission new equipment.
• Calibrate and verify testers.
• Perform onsite maintenance and repair of testers.
• Assist Project Managers with open issues on equipment both in-house and at customer sites for Factory Acceptance Tests (F.A.T.) and Site Acceptance Tests (S.A.T.).
• Validate and verify application performance on new and existing D&V Products as required.
• Process, monitor, and follow up on the completion of RMAs as assigned.
• Perform other duties as assigned by management.

• Sc. in Electrical or Mechanical Engineering.
• Excellent written and oral communication skills.
• 5+ years in a technical support role.
• Outstanding troubleshooting and diagnostic capabilities for electronic, electromechanical, and electrical systems.
• Excellent customer service skills and relationship building.
• Excellent problem‑solving and analytical skills.
• Advanced knowledge of electronic circuit applications.
• Advanced knowledge of computers and programming.
• Demonstrated ability to collaborate with engineers, programmers, and sales professionals.
• Familiarity with automotive electromechanical systems and electronics is an asset.
• Willingness and ability to travel (drive and fly) to the USA and overseas.
• Valid passport and driver's license.

D & V Electronics Ltd. values their employees. We encourage life‑long learning and foster employee personal growth.

Please submit your resume and covering letter to  or fax us at .

We thank all applicants for their interest in our organization; only those selected for an interview will be contacted.

Salary: $60000 - $70000 per year