Credit and Collections Specialist

Credit and Collections Specialist – Full-time

POSITION:
Credit and Collections Specialist
STATUS:
Full-time

LOCATION:

Kohl & Frisch Limited (Concord, ON)

REPORTS TO:
Supervisor, Credit and Collections
DEPARTMENT:
Finance

Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs.

The Credit & Collection Specialist will be responsible for servicing all independent accounts across Canada encompassing collections, reconciliation and general credit administration. The Credit and Collections Specialist will partner with various K&F departments to identify and resolve credit issues with customers. This position reports to the Credit & Collections Supervisor.

• Maintain positive customer relationships with internal and external customers
• Respond to inquiries and requests from customers, trades and other K&F departments. Research issues, resolve discrepancies and identify resolutions.
• Consistent account reconciliation of assigned accounts. Support payment allocations.
• Identification and collection of receivables, process all returned payments, proactively follow-up on delinquent accounts.
• Prepare weekly statements and monthly reports for assigned accounts
• Prepare credit review summaries and ATB analysis to discuss problem accounts with Supervisor
• Collaborate with sales and marketing teams to review account status, returned payments and eligibility to participate in promotions.
• Support Transportation department with processing of freight claims and clearing of Inter-depot transfers.
• Manage all drop shipment credit approvals
• Review and release of held orders within approval limits.
• Work closely with other department team members to respond to credit and collection concerns, accelerate cash inflows and reduce risk.
• Other accounting and administrative duties as assigned

• 3-5 years of experience in high volume credit and collections management, preferably in a pharmaceutical or healthcare environment
• Degree or diploma in finance, accounting, or business administration, or relevant experience
• Completion or enrolment in the CCP program.
• Advanced skills in Excel and spreadsheets.
• Strong customer service and communication skills.
• Proven analytical, reconciliation and reporting skills.
• Experience collaborating with interdependent departments.
• Ability to work autonomously, partner effectively and meet deadlines.

Please ensure you specify the job title, Credit & Collections Specialist, in the subject line of your email.

Kohl & Frisch would like to thank all applicants for their interest. Only those candidates who are selected for an interview will be contacted. Kohl & Frisch Limited welcomes applications from individuals with disabilities and provides accommodations upon request for candidates taking part in the selection process.