Collections Specialist

Location:

Vaughan, Ontario

Employment type:

Permanent, full-time Salary: $70,000 -$80,000 per year + benefits

Hours:

8am-5pm, onsite gym, sports courts, etc.

Our client, an established, growing distributor, is looking for an experienced Collection Specialist to join its finance team. You will manage a portfolio of customer accounts, keep cash flowing and build strong relationships with customers and internal teams. It is a fast-paced, high‑volume role for a credit and collections professional who is equally comfortable negotiating and helping customers.

• Manage an assigned portfolio of customer accounts, following AR policies and processes, to reduce DSO, bad debt and write‑offs and improve cash flow
• Follow up on overdue accounts and prioritize your efforts to choose the most effective approach
• Negotiate payment arrangements and follow up on missed commitments and invalid claims
• Recommend accounts for credit hold, legal or third‑party action to the Director of Credit to limit bad debt exposure
• Reconcile customer accounts, including applying unapplied credits and cash
• Keep detailed records of collection actions and customer correspondence
• Be the point of contact for cash application, including payment allocation and follow‑up on unresolved debit notes and invoicing disputes
• Request adjustments and corrections as needed
• Respond to customer account queries promptly and professionally, and work with other departments to resolve issues
• Educate customers on payment terms and billing and payment options
• Build strong relationships with customers
• Partner with the sales team to resolve disputes and aging accounts

• 3-5years of credit and collections experience in a high-volume environment
• Strong dispute resolution and negotiation skills
• Excellent written and verbal communication
• Strong organization, prioritization and time management, with close attention to detail
• Customer-focused and results-driven, with a professional approach
• Strong Microsoft Office skills (Excel, Word and Outlook) and proficiency with an ERP system
• CCP designation, or enrolment in the CCP program, is an asset

To be eligible for this role, you must be legally eligible to work in Canada.

Please note that we use AI tools as part of our recruitment process to enhance efficiency and improve candidate experience.

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