Collections Specialist

• Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.
• Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.
• Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
• Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.
• Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.
• Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
• Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
• Initiate requests for account adjustments, corrections, and supporting documentation as required.

• Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.
• Work with internal departments to investigate and resolve issues affecting payment processing and account status.
• Communicate payment terms, account procedures, and available billing or payment options to customers.
• Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.
• Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.

• 5+ years of collection experience in a high-volume b2b environment
• CCP designation or enrolment in the CCP program is an asset
• Proficient in excel. (pivot tables, vlookups)

$60,000 - $75,000 / year

You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity.