Collections Specialist

About the Opportunity   
· Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow.

· Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances.

· Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.

· Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action.

· Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments.

· Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.

· Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.

· Initiate requests for account adjustments, corrections, and supporting documentation as required.
Customer Service & Internal Collaboration

· Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner.

· Work with internal departments to investigate and resolve issues affecting payment processing and account status.

· Communicate payment terms, account procedures, and available billing or payment options to customers.

· Develop and maintain professional relationships with customers to encourage timely payments and support ongoing business relationships.

· Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes.

About You

· 5+ years of collection experience in a   high-volume   b2b environment

· CCP designation or enrolment in the CCP program is an asset

· Proficient in excel. (pivot tables, vlookups)
Pay Range
$60,000 - $75,000 / year

How to Apply

Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats. When referencing this job, quote  #309150

This position for employment is for a current vacancy with Vaco/Highspring’s client   .  You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting.

The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer:
Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary…