Client Service Assistant

Job Description - Client Service Assistant )#

Job Description |  |  || --- | --- || Client Service Assistant (Job Number: )  Primary

Location:

ON-Vaughan   Administration Employee Type:

Full-Time Pay Rate From:23 Pay Rate To:24  Description :
Bayshore Health Care is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore Health Care is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.

Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.  We are seeking professional individuals with superior customer service skills, a willingness to learn, and an overwhelming drive to showcase their scheduling abilities. This role is fulltime, hybrid and requires 3 days minimum in office. From 9:00am-5:00pm.

** Primary Responsibilities**:

* ** Communicate**:
Professionally engage with patients, families, staff, and funder organizations
* ** Process**:
Quickly handle funder referrals and updates in the EMR (Procura)
* ** Review**:
Collaborate with Supervisors, field employees and patients to assess service needs
* ** Schedule**:
Assign care providers based on client needs, geographic area, staff skill-set and availability
* ** Coordinate**:
Ensure consistent caregiver assignments and service delivery
* ** Notify**:
Keep patients and staff informed of initial and ongoing schedules
* ** Utilize**:
Optimize staff schedules to meet their availability and client care needs
* ** Document**:
Maintain accurate records in the EMR
* ** Resolve**:
Address patient concerns promptly and follow escalation pathways  
* Immediate Impact:
Make a real difference in the lives of employees, patients and their families
* Competitive Salary:
Earn a competitive wage commensurate with experience

* Health Benefits:

Comprehensive health, dental, and vision insurance for you and your family
* Paid Time Off:
Competitive leave time to ensure work-life balance
* Retirement Plan:
Employer-contributed retirement savings plan
* Supportive Team:
Be part of a collaborative and supportive team environment
* Growth:
Opportunities for professional development and career growth      Qualifications :
** Education*
* * Secondary School Diploma
* Completion of a related certificate/diploma such as Medical Terminology or Office Administration is preferred.

** Experience and Abilities:*
* * A minimum of two years related customer service experience, preferably in healthcare
* Proven customer service skills, preferably in healthcare or other high-paced customer service environment
* Strong ability to communicate effectively, both written and orally, in English
* Ability to handle issues and problem solve with tact and diplomacy
* Excellent computer skills (Windows, Microsoft office, internet, EMR)
* Ability to prioritize and handle multiple demands in a fast-paced environment
* Proven organizational and teamwork skills; able to work independently and prioritize workload
* Positive work and attendance performance essential
* Strong interpersonal skills including demonstrated ability to build rapport and connections
* Advanced competency in keyboarding and scheduling software with a willingness to learn
* French language proficiency will be considered an asset and is a requirement for all Quebec locations   At Bayshore Healthcare, we are committed to fair, equitable, and transparent compensation practices. Base salary offered within an established range are determined using clearly defined criteria, including skills, experience, and overall organizational impact. All offers are thoughtfully aligned with internal equity and external market competitiveness.  

We strive to create a high-quality and safe environment for both our team members and the clients and patients we serve is a top priority. Depending on provincial regulations and the nature of the role, new hires may be required to provide proof of vaccination against certain illnesses, such as COVID-19, Hepatitis,…