Human Resources Manager
At Hinduja Global Solutions (HGS), we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.
We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices
.
This role is equal parts business partner, culture driver, and HR leader
. You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations
.
- Partner with operations leaders as a trusted HR advisor
- Lead and execute HR programs across the employee lifecycle
- Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
- Use data and analytics to identify trends and drive decisions
- Support attraction & retention strategies in partnership with Recruiting and Compensation
- Coach leaders on performance management, employee relations, and engagement
- Conduct and oversee employee investigations
- Build strong community partnerships and employer brand presence in the Waterloo region
- Develop and mentor HR team members
- Lead key HR projects aligned to business priorities
- 8+ years of HR experience (service-driven environment preferred)
- 5+ years leading people and/or projects
- Strong working knowledge of Ontario employment law
; exposure to other Canadian provinces is a plus - Proven experience handling employee relations and conflict resolution
- Strong business acumen with the ability to influence at all levels
- Data-driven mindset with strong Excel skills
- Bachelor’s degree required (HR or Business preferred)
- CHRP/CHRL or SHRM-CP/SCP is a plus
You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.
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