Clinical Implementation Specialist

About Intelliguard Group, LLC

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey.

Intelliguard is redefining how hospitals manage their most critical medications. With more than 25 years of experience and the most RFID patents in the field, we combine trusted technology with deep pharmacy expertise to bring accuracy, intelligence, and control to every step of the medication journey.

We’re a fast-growing healthcare technology company that believes innovation should make life better for the people who save lives. Our Mira Ecosystem™ connects RFID automation, real‑time visibility, and predictive insights to help hospitals reduce waste, prevent shortages, and strengthen compliance. Trusted by hundreds of leading hospitals and health systems across North America, Intelliguard is helping shape the future of medication intelligence.

We move fast, solve hard problems, and look for people who thrive in an environment where curiosity, collaboration, and accountability matter. If you’re motivated by building technology that improves healthcare and want to be part of a team that’s making a real impact, we’d love to meet you.

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Intelliguard has an excellent opportunity for an Implementation Specialist or Pharmacy Technician with hospital experience to join our team in either Ontario or BC Canada, reporting to Implementation Manager.

As an Implementation Specialist, you will be responsible for guiding our clients through integrating our solutions into their operations. Serve as a key point of contact, helping clients successfully transition from onboarding to full implementation while ensuring a high level of client satisfaction.

• Collaborate with clients to understand their specific needs and objectives.
• Develop and maintain project plans for each client, outlining key milestones and deliverables.
• Lead client onboarding and implementation efforts, providing guidance and support at each stage.
• Customize our solutions to meet the unique requirements of each client.
• Train clients on how to use our products effectively and efficiently.
• Troubleshoot and resolve any issues that may arise during the implementation process.
• Continuously communicate with clients to ensure their satisfaction and address any concerns.
• Project Management:
  Strong project management skills are essential for creating and managing implementation plans, timelines, and tasks.
• Customer‑Centric Approach:
  The ability to understand and empathize with client needs and provide exceptional customer service is crucial.
• Communication:
  Excellent communication skills, both written and verbal, are necessary for explaining complex concepts and ensuring clients have a clear understanding.
• Technical Proficiency:
  Understanding the technical aspects of the product or solution being implemented is important for customization and troubleshooting.
• Problem‑Solving:
  Implementation Specialists should be skilled at identifying issues and finding practical solutions to overcome obstacles.
• Training and
  
  Education:
  
  They need to be able to effectively train clients in using the product or solution and provide ongoing support and guidance.
• Detail‑Oriented:
  Being meticulous is crucial for tracking project progress and ensuring nothing is overlooked.
• Adaptability:
  The ability to adapt to changes and handle unexpected challenges is important, as implementation projects can be dynamic.
• Time Management:
  Efficiently managing multiple projects and deadlines is a key skill in this role.
• Interpersonal
  
  Skills:
  
  Building positive relationships with clients and working well with cross‑functional teams is important for successful implementation.
• Documentation:
  Keeping thorough records and documentation of client interactions and project progress is essential for reference and analysis.
• Analytical Thinking:
  The ability to assess data and information to make informed decisions and improvements in the implementation…