Help Desk Manager

On behalf of our client, a growing and well-established organization, we are seeking an IT Manager to take full ownership of internal IT operations and support the continued evolution of the company’s technology environment. The position is fully on-site.

This is a highly autonomous, hands-on role suited for a self-driven IT professional who enjoys operating as the trusted IT lead, setting priorities independently, and building scalable, secure, and reliable systems. You will serve as the primary point of contact for all IT-related matters while driving continuous improvement across infrastructure, applications, cybersecurity, and end-user experience.

• Own and manage day-to-day IT operations and user support
• Act as the primary escalation point for IT incidents, requests, and problem resolution
• Provide hands-on technical support (in person, phone, email, and remote)
• Install, configure, and support desktops, laptops, peripherals, printers, scanners, and mobile devices
• Perform routine hardware and software maintenance, upgrades, imaging, diagnostics, and replacements

• Administer Microsoft 365 (Exchange, Teams, One Drive)
• Manage user accounts, access rights, and security groups
• Support hybrid Active Directory environments
• Perform basic network administration and troubleshooting
• Support SAN storage (TrueNAS or similar)
• Manage software, hardware, and service licensing

• Support endpoint protection and cybersecurity initiatives (Sentinel One XDR or similar)
• Work with external technology vendors and service providers
• Monitor systems, alerts, and performance using RMM tools (Ninja One, Splashtop)

• Create and maintain technical documentation and user guides
• Establish and document IT standards, policies, and procedures
• Manage IT asset inventory and lifecycle
• Partner with Finance and Accounting to automate and improve workflows
• Continuously improve IT operations, reliability, and user experience

• Diploma or degree in Information Technology or related field
• 8+ years of experience in IT support, systems administration, or infrastructure
• Strong knowledge of Windows environments and Microsoft Office
• Solid understanding of networking fundamentals
• Experience with Microsoft 365 administration
• Experience managing user accounts and permissions
• Familiarity with hybrid Active Directory
• Experience with SAN storage (TrueNAS or similar)
• Experience with RMM tools (Ninja One, Splashtop)
• Experience with endpoint security platforms (Sentinel One XDR or similar – asset)
• Experience with HP Aruba Instant On and Cisco Meraki networking
• Highly organized, self-directed, and comfortable working independently
• Strong sense of ownership and accountability
• Excellent communication and problem-solving skills
• Bilingual English/French is an asset

• Highly autonomous role with strong ownership and decision-making authority
• Opportunity to shape and improve the IT environment
• Stable, growing organization
• Competitive compensation
• RRSP matching program
• Long-term career growth and advancement opportunities