AI Website Specialist

** AI Website Specialist
***
* Title:

** AI Website Specialist
** Salary:** $60,
*
* Location:

** Thornhill, ON |
* Hybrid
* ** About Us
** At Wellness Living, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

At Wellness Living, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply — we'd love to learn more about you!
* ** Customer First** – We approach every challenge with a customer-focused lens, driven by an obsession with our customers' happiness and success.
* ** Excellence** – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
* ** Accountability** – We take full ownership of our decisions, actions, and outcomes – both successes and failures.
* ** Adaptability** – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.
** About You
** Wellness Living is looking for an AI Website Specialist to join our Presence Websites team, a group dedicated to turning customer vision into functional, well-built websites. This is a hands-on role where you will carry your own portfolio of customer accounts while working collaboratively with other Specialists on the team.
** Responsibilities
* *** Website Building and Delivery
*** Manage a portfolio of customer accounts and build websites from brief to launch using our AI-assisted vibe coding infrastructure and emerging technologies
* Participate in customer intake conversations, asking the right questions to surface what a successful implementation should look like before a build begins
* Translate customer vision and requirements into well-structured, functional websites by working closely with customers throughout the process
* Iterate on builds based on customer feedback, balancing responsiveness with scope discipline
* Keep your account queue organized and up to date so nothing slips and deadlines are met consistently
* Actively share what's working in your own customer workflows, contributing to a growing library of team best practices that other Specialists can adopt and build on
** Customer Communication
*** Own end-to-end communication with customers throughout the build, from intake through to launch sign-off, keeping them informed and confident at every stage
* Lead structured touchpoints at key milestones — intake, mid-build review, and pre-launch walkthrough — so customers always know where their project stands and what comes next
* Send timely, professional updates using consistent messaging that reflects our commitments, manages expectations clearly, and proactively addresses questions before they become blockers
* Handle scope changes and evolving requirements directly with customers, clearly communicating trade-offs and timelines so nothing surfaces at the wrong moment
* Escalate complex issues or at-risk accounts to leadership early, with clear context and a recommended path forward rather than waiting for problems to compound
** AI Tool Usage
*** Work within our AI-assisted code workflow, using AI tooling to build efficiently and at pace
* Bring an AI-first mindset to your daily work, actively looking for ways to use emerging tools to do the job better
* Contribute to team process discussions, sharing what is working and flagging where the workflow can improve
** Skills & Qualifications
*** AI-centric mindset: you default to AI-first thinking and are comfortable building in an environment where the tooling evolves quickly
* Hands-on experience…