Business Systems Analyst

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Company: CAA SCO Systems & Services Inc.
Position Type:
Existing position
About Us   At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.

As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for our Members.

CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.
Who we are   Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Our Information Technology department is seeking highly motivated, career-minded individuals to join our team as a Business Systems Analyst – Roadside Systems or Business Systems Analyst – Travel Systems. The ideal candidate brings strong domain curiosity and experience aligned to one of these areas:
For Roadside Systems , you’re interested in public safety, dispatching technologies, and you’re motivated by building and improving technology that supports roadside assistance operations.
For  Travel Systems , you understand travel products and packages, suppliers, and end-to-end booking flows (how bookings are searched, priced, reserved, ticketed, modified, and cancelled). In both roles, you will work closely with business units to gain in-depth understanding of strategy, processes, services, and roadmaps—translating needs into technical capabilities that address business challenges.
What You Will Do
Assist with troubleshooting application system related issues
Identify solutions to business system problems
Lead or participate in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and managing customer and supplier relationships
Create and maintain requirements, issue logs, meeting minutes, meeting schedules, project summaries and updates
Diligently support and lead where needed, various activities between the teams to ensure the business and technical requirements and objectives are met
Participate and contribute to the overall system(s) design
Assist with the creation of test suites, execute testing and support the QA and UAT processes
Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are
5+ years of experience working as a Business Analyst/Business Systems Analyst

Experience with creating documentation on highly integrated enterprise systems, SOA and integrated testing
Proficient in querying Oracle and SQL databases
Possesses excellent oral and written communication skills
Team player with strong interpersonal skills and ability to take a leadership role when necessary
Demonstrated experience with Agile development methodology.
Experience in JIRA
Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.
Please note that we may use AI tools to help us through the recruitment process.
Our Commitment   We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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