Technical Support Coordinator CAA SCO

Join CAA SCO as an IT Security Coordinator and provide essential technical support in Thornhill, Ontario. You'll ensure effective incident handling and user education in this fixed-term role.

This position requires a solid foundation in computer science and at least two years' experience in a customer-oriented IT environment. The ideal candidate will excel in troubleshooting, problem-solving, and effective communication. Be part of a team dedicated to enhancing users' tech experiences.

Key Responsibilities:

• Offer technical support for hardware and software issues

• Track and log incidents using ticketing management systems

• Educate users on systems and applications effectively

• Conduct operational runs and monitor alerts

• Manage projects assigned by management

Requirements:

• Post-secondary education in computer science

• Two years of customer service IT experience

• Excellent time management and analytical skills

• Proficiency in MS Office and familiarity with Citrix

• Ability to work varied shifts in a 24/7 setting

Utilize your IT expertise and join CAA SCO for a rewarding technical support career in Thornhill.
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