ECommerce Operations Developer

Backed by a fifth‑generation family‑owned company, Spicers is a leading distributor of commercial print and business papers, specialty products, graphic solutions, sign & display equipment and materials, and packaging and facility supplies and equipment. We’re based in Vaughan, Ontario, with 13 regional locations that include custom manufacturing facilities in Edmonton, Toronto and Winnipeg, as well as cash and carry locations, product showrooms and equipment demo sites.

Under the supervision of the Digital Marketing Manager, the duties and responsibilities of the eCommerce Operations Developer include, but are not limited to, the following:

• Take ownership of supporting, maintaining, troubleshooting, and improving the current GoSpicers ecommerce environment and associated integrations
• Troubleshoot ecommerce application issues, production incidents, and platform performance concerns
• Support and troubleshoot integrations between ecommerce, ERP, payment, CMS, marketing automation, and middleware systems
• Assist with platform monitoring, issue resolution, and operational continuity initiatives
• Work alongside infrastructure, ERP, marketing, and external vendor teams to support business‑critical ecommerce operations
• Identify opportunities to improve system stability, maintainability, and supportability proactively
• Develop, troubleshoot, and maintain custom JavaScript‑based ecommerce functionality and related application components
• Monitor and support data synchronization workflows between ecommerce, ERP, Word Press, Mailchimp, and related business systems

• Support the ongoing evolution, enhancement, and eventual modernization of Spicers Canada’s ecommerce ecosystem and digital commerce architecture
• Contribute to improving and modernizing the current ecommerce ecosystem while supporting business continuity and operational stability
• Manage and enhance ecommerce functionality, integrations, customer experience improvements, and digital merchandising capabilities across the current and future commerce ecosystem
• Collaborate with internal teams, external vendors, and systems integration partners on modernization initiatives
• Contribute to improving ecommerce scalability, performance, SEO, reliability, and operational resiliency
• Participate in technical planning, documentation, testing, and deployment activities related to ecommerce modernization

• Build and maintain APIs, data integrations, and automation workflows supporting ecommerce operations
• Support product, pricing, customer, inventory, and order synchronization processes
• Collaborate with Marketing on promotions, landing pages, digital content, and customer‑facing ecommerce experiences
• Support ecommerce reporting, analytics, and operational improvement initiatives
• Perform testing, validation, and troubleshooting of integrations, transactional workflows, and platform functionality across interconnected systems
• Support operational reporting, data validation, and issue analysis across ecommerce, middleware, and ERP systems
• Assist with identifying and resolving data flow, synchronization, and transactional integrity issues

• Document technical processes, integrations, and operational procedures to build shared team knowledge
• Communicate project progress, risks, and recommendations clearly to both technical and business stakeholders
• Work closely with cross‑functional teams across Marketing, IT, Operations, and external partners

• Ecommerce Platform:  B2B ecommerce platform
• Core ERP Platform:
  Infor A+ ERP, IBM i / AS400
• Storefront Technologies:
  JavaScript storefront, .NET application layer
• Infrastructure & Services:
  Cloudflare CDN, Chase payment gateway, Word Press environments, Mailchimp marketing automation platform
• Integrations: APIs, middleware platforms, ERP integrations, ecommerce and content systems, CMS, and marketing automation systems
• Collaboration:
  
  Microsoft 365 ecosystem
• Modernization Focus:
  Scalable digital commerce architecture, APIs, automation, operational resiliency, customer…