Principal Consultant​/Solution Architect

We're looking for a Solution Architect, or as we refer to "Principal Consultant" to join our team as one of the senior technical voices across both internal delivery and client engagements. This is not a disconnected design role, you'll be in the build, guiding implementation teams, enforcing standards, solving hard problems, and sitting across from Directors of IT explaining why an architectural decision makes sense for their environment.

If you've spent years doing real Salesforce implementation work and want to focus that expertise on meaningful public sector transformation, this is worth a read.

Your specific responsibilities will include:

• Defining scalable, maintainable architectures for municipal service domains including 311, permitting, licensing, inspections, field service, and citizen portals
• Making and defending platform decisions:
  Omni Studio vs. Screen Flows, declarative vs. custom development, managed packages vs. custom builds
• Producing architecture documentation, data flow diagrams, technical specifications, and solution design materials
• Participating in discovery workshops, technical demos, RFP responses, and scoping exercises
• Acting as technical lead during delivery — guiding developers, reviewing implementation quality, supporting QA and UAT, and identifying technical risks before they become problems
• Contributing to Muni PaaS's internal frameworks, accelerators, and architectural standards that improve consistency across every client engagement
• Staying current on Salesforce Public Sector Solutions, Omni Studio, Agentforce, and AI-assisted service delivery — and helping the team determine how emerging capabilities actually apply in municipal environments

• 9+ years of hands-on Salesforce implementation experience, including time in a Solution Architect or Technical Lead capacity
• Deep working knowledge of Salesforce Industries (any vertical), Service Cloud, Experience Cloud, and Omni Studio / Vlocity
• Experience with Salesforce Dev Ops tooling:
  Gearset, SFDX, source control, and deployment pipelines
• The ability to lead a technical discovery session, produce clear architecture documentation, and explain a complex platform decision to a non-technical stakeholder — all in the same week
• Strong written communication — you can produce specs and solution narratives that actually help delivery teams and hold up in a formal procurement process
• Certifications such as Application Architect, System Architect, Platform Developer II, or Service Cloud Consultant are an asset — but delivery track record and technical judgment matter more

• Experience working in municipal, regional government, or broader public sector environments
• Familiarity with Salesforce Public Sector Solutions (PSS)
• Experience with Agentforce and AI-assisted service delivery
• Integration experience with ESRI / ArcGIS, Maximo, or field workforce management systems
• Experience responding to technical RFPs in a government procurement context
• Hands-on work across municipal service domains: 311, permitting, inspections, enforcement, public works, or asset management
• Background in a small consulting firm or highly collaborative delivery workplace

Muni PaaS focuses exclusively on municipal modernization using Salesforce. That focus is our competitive advantage, we understand municipal operating models, procurement environments, governance structures, and the practical realities of delivering technology inside local government in ways that generalist firms don't.

Our architects aren't handed a design and asked to execute. They shape the design, defend it with clients, and make sure it holds up operationally after go-live. Senior people do the work here, there's no layer of junior staff between you and the actual delivery.

This role gives you the prospect to work on public sector transformation initiatives that matter, while helping shape the technical direction of a growing specialized firm. If you want to go deep on a domain rather than constantly context-switch across industries, this is the right environment.