Job Description & How to Apply Below
Role:
Oracle Functional CX Consultant
Location:
Remote
Type:
Contract
Rate: CAD
65/hr - CAD
75/hr
Job Description
:
We are seeking an experienced and highly motivated Oracle CRM Functional Consulta nt with a strong background in Oracle Sales and Service Fusion Clo ud. The ideal candidate will bring deep functional expertise in CRM processes, system configuration, and end-to-end delivery within complex enterprise environments. This role requires a strong ability to translate business requirements into scalable CRM solutions while collaborating effectively with cross-functional teams in Agile setting
s.
Key Responsibilit
- iesAct as a Functional Consult ant for Oracle Sales and Service Cloud implementations and enhancemen
- ts.
Gather, analyze, and transla
te business requireme nts into functional specifications and system solutio - ns.
Configure and customize Oracle CRM modules includi - ng:
Accounts, Contacts, Opportunities, and Service Reque - stsWork with tools such
- as:
Application Composer, Page Compo - ser Sandboxes, custom objects, fields, and relation sh
- ips Suppo
rt end-to-end testing activit ies, includi - ng:
Functional testing and regression test - ingTest planning, execution cycles, and defect managem
- entTest data preparation and validat
- ionMana
ge environment activit ies, including refresh and migration process - es.
Utili
ze Azure Dev Ops f - or:
User story creat - ionTest case managem
- ent Tracking bugs, tasks, and sprint progr
- ess Drive improvements in CRM workflows and service proces s
- es.
Collaborate with technical teams, business stakeholders, and QA teams to ensure quality delive - ry.
Participate actively in Agile/Scrum ceremon ies and project lifecycle activiti
es.
Required Qualifications & Experi
- ence5+ y ears of experience as a Functional Consultant in complex enterprise environm
- ents2+ years of hands-on experience with CRM sys tems, prefera
bly Oracle Sales & Service Fusion C - loud Strong expertise
- in:
Oracle Sales Cloud and Service Cloud configura - tion
CRM data models and workf - lows Proven experience
- in:
Requirements gathering and solution de - sign Functional and regression testing methodolo
- gies Familiarity with Agile delivery models and t
- ools Bachelor’s degree in Business, Information Technology, or a related f
ield
Core Skills & Compete
- ncies
Strong understand ing of CRM and service lifecycle proc - essesExcel
lent communication and stakeholder manag ement s - kills
Analytical mindset with st
rong problem-solving abil - ities
High level of adaptability, accountability, and owne - rship
Ability to work effectively in fast-paced and dynamic environ
ments
Nice-to-Have
- Skills Experience with Oracle Integration Cloud
- (OIC)
Knowled
ge of Oracle BI Publisher and OTBI rep - orting
Basic understandi
ng of REST APIs in Ora - cle CXExposu
re to security roles and access mana - gementExperience with Dev Ops pra
- ctices
Experience working with government or public sector organiz - ationsRel
evant Oracle CRM certific ations or Functional Consultant certific - ations
Proactive, collaborative, and strategic approach to problem-s - olvingS
trong change resilience and continuous learning m
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