Lead IT Specialist

Position: Lead IT Specialist for Demetres
Demetres is looking for an IT Lead to maintain and enhance our technology infrastructure. Join us in Vaughan to support our dessert business with innovative IT solutions.

This role requires a hands-on IT generalist dedicated to end-user support and technology optimization. You will manage our POS systems, networks, and drive the implementation of automations that reduce manual tasks. Your strategic thinking will help in creating functional documentation, enabling team collaboration and efficiency.

Key Responsibilities:

• Handle end-user support for all IT-related issues

• Maintain core POS infrastructure across multiple locations

• Oversee network management from switches to access points

• Solve technology problems across stores as needed

• Create automations to streamline manual processes

Requirements:

• Minimum of 2 years in a direct IT role

• Strong networking knowledge with practical troubleshooting

• Light coding skills in Python and script automation

• Personal transportation for site visits to restaurants

• Willingness to adapt to occasional night or weekend work

Lead our IT department at Demetres and elevate our customer's dessert experience.
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