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Job Description & How to Apply Below
Overview
We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.
Responsibilities
Maintain and repair MFPs and resolve customer printing issues
Perform on‑site service of MFPs
Maintain effective relationships with customers and sales
Maintain parts and call management as well as accurate records to achieve KPI targets
Responsible to learn new technologies
5% - Lead referrals and product promotion to existing customers
95% - break‑fix and customer support
Understand territory parts budget and inventory control
Follow KMBS policies and procedures
Perform other relevant duties as assigned by management.
Qualifications
0-2 years technical/repair of electronics or software equipment
Knowledge of basic Microsoft OS printing and common network concepts
Basic awareness of common solutions
Low to mid end office systems certifications
Basic color theory
Good verbal and written communication
Operates independently, requires assistance from time to time
Positive, outgoing, self‑motivated and committed to building and maintaining strong customer relations
Traveling within Canada and the US is a requirement; candidate must provide and maintain valid travel documents at own expense
Own vehicle with valid insurance and valid driver's licence in good standing
Standby and after‑hours work may be required
Training may require after‑hours travel and stay‑overs including weekends
Perform other relevant duties as assigned by management
Required to achieve Associate Level Certification
Travel within assigned territory, some out‑of‑territory work
High School or equivalent
CompTIA A+, CompTIA Net+, CompTIA CDIA+, Microsoft MCP or MCITP, or equivalent experience.
Compensation
Compensation Range: $41,168.42 – $59,179.24 annually.
Vehicle Program:
Variable allowance based on actual driving patterns for fair, performance‑aligned reimbursement.
Benefits and Employee Perks
Comprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Tuition Reimbursement Program
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution
Employee Discounts
Employee and Family Assistant Program
And more.
Equal Opportunity Employment
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d'opportunité égale.
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