Software Engineer - uCaaS

Title:

Software Developer- uCaaS

Information Technology

6300 Steeles Ave West, Woodbridge

$95,000-$145,000

As a UCaaS Engineer, you will be designing and managing changes for our Microsoft Teams voice and enterprise cloud based telephony ecosystem — making collaboration seamless across the organisation.

This role goes beyond maintenance. You will design, integrate, and optimize a UCaaS platform that spans Teams, SBCs, PSTN, and compliance recording. If you’re passionate about voice technology, telecom integration, and modern collaboration tools, you will thrive here!

• Engineer and support Microsoft Teams Voice and Operator Connect for all users.
• Support the manage Call Cabinet for compliance recording and analytics.
• Deliver insights through dashboards and reporting:
  Teams: CQD call quality metrics (MOS, jitter, packet loss), usage/adoption trends, device/endpoint analytics; SBC/PSTN: SIP trunk utilization, routing efficiency, error stats, health dashboards;
  Compliance: audit and regulatory reports via Call Cabinet and Teams native tools.
• Configure and optimize SBCs for PSTN and custom routing.
• Partner with telecom providers and internal IT teams to deliver resilient, high-quality voice services.
• Ensure full interoperability across Teams, PSTN, and CCaaS environments.
• Diagnose and resolve issues in voice quality, routing, and system integration.
• Champion automation, monitoring, and system resilience improvements.

• 5+ years of experience in enterprise voice or UCaaS engineering.
• Strong knowledge of Microsoft Teams Voice and Operator Connect.
• Hands‑on experience with SBCs (Session Border Controllers) and SIP trunking.
• Familiarity with PSTN integration and call routing.
• Experience with compliance recording tools (Call Cabinet, NICE, Verint, or similar).
• Ability to interpret and act on CQD metrics and voice quality diagnostics.
• Understanding of telecom protocols (SIP, RTP, QoS).
• Strong problem‑solving and troubleshooting skills in voice/telecom.
• Bonus:
  Microsoft certification(s), SBC vendor certification(s), exposure to automation/monitoring frameworks.
• Ability to adapt to new technologies and changing project requirements.

We are actively seeking to fill this role as it is a current vacancy.