Security Operations End User Analyst - Intern

Position:
Security Operations End User Analyst – Intern

Department:
Information Security

Location:

6300 Steeles Ave West, Woodbridge, ON

Hourly Rate: $19/h

• Be an integral part of an operational team contributing to the analysis, development, implementation of security solutions and ongoing support of end user incidents.
• Assist with vulnerability management, ensuring end user devices and supported applications are properly patched and security findings are remediated.
• Be responsible for the overall administration of desktop, laptop and peripherals at a specific location.
• Provide advice and technical guidance to end users and technical resources as the situation warrants.
• Learn and apply IT Service Management best practices for incident resolution, service processing, and security support.
• Participate in design discussions, incident reviews, and demos to share progress and learn from others.
• Process service tickets and assign them to appropriate service resources as necessary.
• Help enhance the internship program by participating in career fairs, interviews, and mentorship of future students.
• Enjoy a supportive learning environment.

• Currently enrolled or completed a post‑secondary program in Information Security, Information Technology, Computer Science, or a related field.
• Exposure to various end user technologies and operating systems (MAC, Windows, Android, IOS).
• Technical knowledge of End User Applications (Office 365, Active Directory).
• Basic understanding of Information Security Principles and Practices.
• Familiarity and comfort with customer service management.
• Interest in analytics, reporting, or data‑driven decision‑making.
• Strong analytical and problem‑solving skills.
• Solid written and verbal communication skills.

• Hands‑on experience in a real‑world security environment.
• Mentorship from experienced security professionals.
• Opportunity to work on meaningful projects that impact the organization.
• Networking opportunities within the industry.
• Potential for future full‑time employment based on performance.

Accommodation for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.