Systems Analyst Roadside

Position: Systems Analyst for Travel and Roadside Support
Join our Application Support Team as a Systems Analyst, focusing on Roadside and Travel systems. Provide critical Level 2 and Level 3 support for applications while ensuring optimal system performance.

In this role, you will be integral in maintaining application stability across various platforms. With 2–3 years in production support, your expertise will streamline Travel bookings, reservations, and Roadside services. You will troubleshoot incidents, perform system maintenance, and collaborate with IT and vendors to resolve issues effectively.

Key Responsibilities:

• Deliver Level 2 and Level 3 application support

• Troubleshoot incidents through the ticketing system

• Support Travel and Roadside service platforms

• Test and deploy system enhancements and fixes

• Create documentation for applications and processes

Requirements:

• Post-secondary education in Information Technology

• 2–3 years experience in application support

• Knowledge of Java applications and Linux

• Familiarity with Microsoft Server and Windows 11

• Strong communication and customer service skills

Maximize application support and stability for Travel and Roadside systems as our new Systems Analyst.
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