IT Support Specialist

Position: IT Support Specialist with Travel Requirements
Join Call4

PCHelp as an IT Support Specialist, providing on-site solutions across Vaughan, Ontario. This role focuses on technical support, customer interactions, and the expertise necessary for resolving various IT challenges.

As a full-time employee, you'll travel to different customer sites, offering hands-on support for both software and hardware issues. You'll create insightful documentation and conduct training sessions. Essential skills include strong problem-solving abilities, effective communication, and technical proficiency with diverse technologies.

Key Responsibilities:

• Provide on-site technical assistance for desktop and network systems

• Document technical processes and develop knowledge base articles

• Conduct IT infrastructure assessments and audits

• Setup new hardware, including routers and servers

• Prepare daily activity reports on support tasks

Requirements:

• 2 years' experience in technical support roles preferred

• Strong problem-solving and customer service skills

• Proficient in Windows environments and network setup

• Familiarity with general IT security and email protocols

• Must have a vehicle for travel, with expenses covered

Leverage your IT skills and customer service expertise at Call4

PCHelp and make impactful contributions to client solutions in Vaughan.
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