Technical Smart Hand Support Engineer

Become a Technical Smart Hand Support Engineer to provide vital IT support and physical assistance. This role focuses on improving infrastructure challenges and enhancing end-user experiences for our remote teams.

As a Smart Hand Support Engineer, you will be the on-site expert responsible for technical support and managing service requests efficiently. Your responsibilities include assisting with hardware installations in the server room and coordinating with third-party vendors to ensure smooth operations. Excellent detail-oriented communication is crucial for the role.

Key Responsibilities:

• Deliver technical support for user devices and systems

• Facilitate network room tasks including rack and stack

• Conduct thorough visual checks and manage cabling

• Address IT service requests through ticketing systems

• Assist with hardware replacements as needed

Requirements:

• 1–3 years of relevant IT support experience

• Knowledge of Windows, macOS, and common applications

• Basic understanding of networking principles

• Excellent communication skills and attention to detail

• Ability to lift 40 lbs during physical installations

Apply your technical expertise to enhance user support and IT infrastructure efficiency.
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