Platform Engineer

Job Description

Refferal Level: Level 1

Mackenzie Investments

IGM Financial Inc. is a leading wealth and asset management company in Canada, managing approximately $310 billion in assets as of December 31, 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.

Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.

At Mackenzie Investments You Can Build Your Career with Confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.

Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues!

Our Values:
Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals.

End‑User Engineer (Full‑Time)

Role Summary

We are seeking a full time Senior End User Engineer to own, operate, and continuously improve critical end user infrastructure services across the enterprise. This role is accountable for delivering consistent, secure, and scalable platform outcomes that support business operations, technology governance, and cross‑team delivery.

Platform Ownership and Governance

The Senior End User Engineer defines and applies platform standards, guardrails, and operating practices that improve reliability, security, usability, and compliance. The role also resolves cross team constraints and ensures platform decisions align with enterprise architecture and technology governance.

Operational Scope

This is a hands‑on and operationally critical role with responsibility for large‑scale deployments, Intune and MDM services, backup and restore management, day to day escalation management, and roadmap planning. The position requires practical engineering depth, strong execution discipline, and the ability to support production services at enterprise scale.

Collaboration and Production Support

The Senior End User Engineer designs, engineers, and supports the enterprise end‑user technology platform as part of a cross functional engineering team. The role partners closely with Operations to transition solutions into production, support escalations, and maintain the stability, security, and scalability of end‑user services.

Role Expectations

This is not a project only or advisory role. It requires sustained ownership, deep institutional knowledge, continuity of support, and ongoing collaboration across Engineering, Operations, Security, Risk, Architecture, and other technology partners.

• Serve as the primary technical lead for end user workspace management, with end‑to‑end accountability for operating system standards, device management platforms, and endpoint security controls. This includes defining and maintaining enterprise standards, ensuring alignment with security and compliance requirements, guiding architectural decisions, and driving consistency across platforms. The role provides technical leadership to engineering and operations teams, supports roadmap planning, and ensures that end user workspace solutions are scalable, reliable, and aligned to business and regulatory needs.
• Lead and support complex troubleshooting efforts and root cause analysis for high impact or systemic end user technology issues. This includes coordinating cross functional teams during major incidents, performing deep technical analysis to identify underlying causes, and implementing corrective and preventive actions. The role is responsible for documenting findings, driving long term improvements to platform stability and resiliency, and…