Entry-Level IT Helpdesk at Supply

Position: Entry-Level IT Helpdesk at Next Supply
Join Next Supply as an Entry-Level IT Helpdesk Technician, focusing on hands-on technical support across multiple locations. This role involves direct interaction with users, resolving issues and maintaining IT equipment.

In this position at Next Supply, you will provide first-line technical support while assisting with setup, maintenance, and troubleshooting of hardware and software. You will engage with Windows desktops, laptops, printers, and networking devices, enhancing user experiences. This fast-paced position allows for constant movement across facilities, ensuring a dynamic work environment.

Key Responsibilities:

• Provide first line technical support for various devices

• Set up and maintain desktops, laptops, and printers

• Troubleshoot hardware and software across locations

• Manage user accounts in Active Directory and Microsoft 365

• Document support tickets accurately and escalated complex issues

Requirements:

• Diploma in IT or relevant experience

• 1-2 years of IT support experience preferred

• Strong communication skills for user support

• Ability to adapt in a fast-paced work environment

• Willingness to participate in after hours rotation

Bring your technical expertise and customer-focused mindset to contribute to Next Supply's mission.
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