Junior IT Helpdesk Technician at Supply

Position: Junior IT Helpdesk Technician at Next Supply
Elevate user experiences at Next Supply as a Junior IT Helpdesk Technician. Engage with end users by providing first-line technical support for IT equipment across our facilities.

At Next Supply, this role is designed for motivated individuals looking to enhance customer and colleague experiences. Your responsibilities will include troubleshooting desktop and laptop issues, managing user accounts in Active Directory, and maintaining IT inventory. You'll consistently demonstrate adaptability and ownership while actively providing support throughout various locations.

Key Responsibilities:

• Provide first line support for desktop and laptop issues

• Deploy and maintain IT equipment across facilities

• Troubleshoot hardware and network connectivity problems

• Manage user accounts in Active Directory and Microsoft 365

• Document support requests in the ticketing system

Requirements:

• Diploma or certificate in Information Technology or equivalent

• 1-2 years of IT support experience preferred

• Knowledge of desktop imaging and troubleshooting

• Strong communication skills for customer interaction

• Willingness to participate in after-hours support rotation

Bring your technical prowess and commitment to user satisfaction to Next Supply's dynamic team.
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