IT Manager

Modern Niagara Building Services, a proud part of BCTS, is a trusted partner for building owners and facility managers across Ontario. We deliver tailored building services that help commercial, institutional, industrial, healthcare, and residential facilities operate safely, efficiently, and sustainably. From proactive maintenance and 24/7 emergency service to HVAC, plumbing, electrical systems, building automation, energy optimization, and facility support, we help our customers maximize building performance throughout the entire lifecycle of their assets.

At Modern Niagara Building Services, our people are at the heart of everything we do. Backed by the strength and resources of BCTS, we foster a collaborative, safety-first culture where innovation, accountability, and exceptional customer service drive our success. We are committed to creating an environment where employees can grow their careers while delivering reliable, responsive solutions that keep our customers' buildings operating at their best.

The IT Manager provides leadership and operational oversight for Modern Niagara Building Services' Information Technology function, ensuring reliable, secure, and efficient technology services that support business operations across the organization. Working closely with the Corporate IT Director and Corporate IT team, this role leads the local IT and Helpdesk team while managing day-to-day support, infrastructure, technology assets, security compliance, and local IT initiatives.

Success in this role means delivering exceptional IT service, maintaining secure and reliable technology environments, and aligning local operations with Corporate IT strategy and standards.

The IT Manager plays a critical role in enabling employees and business operations through dependable technology, responsive support, and strong technical leadership. By ensuring secure, efficient, and standardized IT services, this role helps minimize operational disruption, supports organizational growth and integration initiatives, and advances Modern Niagara's long-term technology strategy.

• Deliver reliable, secure, and efficient IT services that enable employees and support business operations across Modern Niagara Building Services.
• Lead and develop the local IT and Helpdesk team while fostering a responsive, customer-focused support environment.
• Strengthen organizational technology capabilities by maintaining secure infrastructure, supporting corporate initiatives, and driving continuous improvement.

• Lead the day-to-day operations of the local IT and Helpdesk team by setting priorities, coordinating workloads, mentoring team members, and monitoring service performance.
• Serve as the primary technical leadership contact for local IT operations while collaborating closely with the Corporate IT Director and Corporate IT team.
• Act as the escalation point for complex or high-priority technical issues and ensure timely resolution.
• Provide technical support for hardware, software, networking, operating systems, and end-user technologies.
• Monitor helpdesk performance, ticket volumes, response times, and service levels while identifying opportunities for continuous improvement.
• Deploy, configure, maintain, and support desktops, laptops, mobile devices, peripherals, and other technology assets in accordance with Corporate IT standards.
• Maintain accurate inventories of hardware, software, licensing, and technology assets.
• Coordinate hardware lifecycle planning, equipment refresh programs, and technology deployments.
• Ensure compliance with Corporate IT policies, cybersecurity standards, patch management, endpoint protection, and user access controls.
• Manage employee onboarding and offboarding processes, including technology provisioning, equipment deployment, and account management.
• Support local infrastructure initiatives, organizational integrations, and technology modernization projects while identifying operational risks and dependencies.
• Collaborate with Corporate IT to support infrastructure improvements, system integrations, and strategic technology initiatives.
• Assist with vendor relationships, software licensing, technology procurement, and budget planning.
• Maintain accurate documentation within the IT ticketing system, including issue resolution, remediation activities, and service records.
• Prepare and communicate regular reporting on helpdesk performance, service metrics, open issues, and team activities.
• Identify opportunities to improve IT processes, user experience, operational efficiency, and technology reliability.
• Travel to Modern Niagara locations across Canada as required to support business operations and technology initiatives.
• Perform other related duties in support of Information Technology operations.

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related discipline, or a minimum of five years of equivalent Information…