Business Analyst Job Vaughan area,Ontario Canada,IT/Tech

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across various service offerings:
Web, Mobile & Digital Marketing | Enterprise AI | Customer Care AI & Technology | Enterprise Technology Modernization

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Responsibilities

SUMMARY

The Business Systems Analyst II will be responsible for engaging stakeholders, creating

functional requirements for technology solutions and our products, making recommendations for business opportunities and process improvements, and facilitating

change under the guidance of the Manager – Information Services within the Global

Delivery Platform System Enablement team.

DESCRIPTION

Join a team where healthcare innovation meets meaningful impact. As part of the

Global Delivery Platform System Enablement team, you'll work at the intersection of

product development and consulting, transforming how organizations experience critical

case management and incident response technology. We're a diverse, globally

distributed team of passionate problem-solvers—from Business Analysts and

Developers to Solution Designers and Technical Product Managers—who thrive in our

Agile environment. Our work focuses on enabling organizations to effectively manage

crisis situations and provide comprehensive mental health support through

sophisticated Dynamics 365 configurations that directly impact employee well-being and

organizational resilience. If you're a change agent who gets energized by meaningful

innovation, loves turning complex business challenges into elegant solutions, and

thrives in a healthcare technology environment where your work improves lives, you'll

feel right at home here. Together, we're not just building systems; we're enabling

organizations to work smarter and deliver exceptional support to their people when they

need it most.

WHAT YOU WILL DO

Elicit business requirements for new products, programs and processes using business analysis elicitation techniques such as requirements workshops, business process analysis, use case creation, and data analysis

Liaise with multiple business units, technology teams and support teams to identify requirements, best practices, interdependencies, and opportunities for improvements

Translate requirements to User Stories and create other artifacts (process flow, data model, use cases, etc.) that provide clarity to the requirements

Participate in the design of high-level solutions and in the estimating process, breaking development components into smaller functions that improve the user experience in collaboration with the systems Technical Product Manager

Design the solution for the software product in keeping with the solution architecture and technical roadmap, creating intuitive solutions that add value for users

Work closely with the development team to define functional specifications and modifications required to achieve objectives (including non-functional requirements), while partnering with QA specialists to ensure that detailed design is clearly understood and developments are aligned with design specifications

Provide technical support and leadership in the event of incident escalation or service interruptions, making sure incidents are resolved effectively and maintaining service continuity

Critically evaluate business needs and strive for Data-Driven Decision Making (DDDM) through strong analytical, leadership, and conflict management skills

WHAT YOU BRING

3-5 years of progressive experience in business systems analysis with…