Technical Writer-Digital Products

Vaughan, ON

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

The Technical Writer – Digital Products, Approvals & UX Documentation is responsible for planning, developing, and delivering clear, accurate, and user-focused documentation and digital media for Company products. This includes traditional product manuals, labels, and approval/agency documentation, as well as modern digital-first content, UI/UX support for software products, and multimedia content to help customers install and use our products safely and effectively.

The Technical Writer will work closely with Engineering, Product Management, UI/UX, Compliance, Marketing, and Customer Service to ensure all documentation—print and digital—is technically accurate, compliant with regulatory requirements, and aligned with the needs of end users. This is a full time, in office role based out of our head office in Vaughan, ON.

• Plan, write, and maintain installation manuals, user manuals, quick-start guides, and technical documentation for the full product line.
• Develop and maintain product labels, markings, and safety information, ensuring alignment with regulatory and approval requirements.
• Prepare and maintain content required for approval agencies and regulatory bodies, including technical specifications, product data sheets, test summaries, and other supporting documentation.
• Coordinate with Engineering, Compliance, and Approval Agencies (as required) to support approval applications, renewals, and ongoing certification requirements.
• Maintain accurate and organized records, document history, and version control for all manuals, labels, and regulatory submissions.
• Ensure documentation is consistent in format, terminology, and branding, and meets applicable ULC standards and codes.

• Develop and maintain online help, web-based documentation, and knowledge base articles for digital and software-enabled products.
• Author structured, reusable content that can be published to multiple channels (PDF, web help, in-app help, support portals, etc.).
• Create and maintain quick reference guides and FAQs that support customer self-service and reduce support inquiries.
• Work with internal stakeholders to ensure documentation is updated in alignment with product releases and software updates.

• Collaborate with UI/UX designers, product managers, and software engineers to document user workflows, interface behaviors, error messages, and interaction patterns.
• Contribute to the design and content of in-app help, tooltips, on-screen prompts, walkthroughs, and contextual assistance to improve user experience.
• Review and refine user-facing UI text (labels, instructions, dialogs, alerts, error messages) for clarity, consistency, and tone.
• Participate in design reviews, usability testing, and feedback sessions to ensure documentation and UI text support user needs and product goals.

• Plan, script, and produce digital media assets such as video tutorials, screen captures, animations, and interactive demos to help customers install, configure, and use products.
• Create annotated screenshots, diagrams, and visual aids to explain technical concepts and procedures.
• Work with Marketing and Customer…