Technology Solutions Analyst

Posted Monday, August 31, 2026 at 4:00 AM

Job Title: Technology Solutions Analyst

Reports To: Senior Manager, IT Business Systems

The Technology Solutions Analyst is responsible for the analysis, design, implementation, enhancement, and ongoing support of enterprise business applications across Property Management, Construction, Finance, Leasing, and Corporate Services. The role is the bridge between business stakeholders, IT, and third-party vendors, ensuring technology solutions align with business objectives and deliver measurable value.

• Partner with business stakeholders to understand operational needs, identify improvement opportunities, and recommend technology solutions aligned to business objectives.
• Serve as the primary point of contact for assigned business applications, including Microsoft SharePoint, Snowflake, and legacy systems.
• Facilitate discovery sessions, workshops, and business process reviews to gather and validate requirements.
• Produce solution documentation: BRDs, functional specifications, process maps, user stories, acceptance criteria, and SOPs including current state and future state workflows.
• Identify opportunities to apply AI and automation tooling to manual business processes and evaluate vendor AI features for practical fit.
• Contribute to business cases, project charters, and implementation plans.
• Coordinate delivery across business users, IT teams, vendors, and consultants, managing competing priorities against project milestones.

• Develop test strategies, test plans, test cases, and UAT scripts, and coordinate testing with business stakeholders.
• Support production deployments and post-implementation stabilization.
• Manage Change Requests through established governance, ensuring documentation meets audit and compliance standards.

• Develop user guides, training materials, and knowledge base documentation.
• Deliver application training to end users across the organization.
• Provide second level application support and coordinate issue resolution with vendors.
• Promote effective use of AI tools within the Business Systems team and among business users.
• Deliver application training to end users across the organization.

• Bachelor's degree in information technology, Computer Science, Business Information Systems, Software Engineering, or related discipline.

• Minimum 5 yearsininformation technology, business systems analysis, or enterprise application support.
• Demonstrated experience supporting enterprise software implementations from requirements gathering through production deployment.
• Strong experience documenting business processes, functional requirements, and technical specifications.
• Experiencefacilitatingworkshops with stakeholders across multiple business units.
• Experience coordinating UAT, system validation, and production deployments.

• Yardi Voyager (commercial property management) configuration, reporting, and support
• SQL and database querying
• Microsoft 365 platform, including Share Point

• Snowflake, Power BI, and data integration / ETL platforms
• Workflow automation (Power Automate, Logic Apps)
• Construction and capital project systems (Autodesk Construction Cloud)
• REST APIs, Microsoft Azure services, and enterprise document management

• Experience in commercial real estate, REIT, or property management.
• Working knowledge of ITIL or comparable IT service management practices.
• Experience applying AI tools to business analysis, documentation, or reporting work.

The Technology Solutions Analyst must be client focused, advocate and communicate a positive image of the company, both internally and externally. The Technology Solutions Analyst shall take accountability for decisions made and conduct oneself in a respectful and ethical manner in representing the Trust’s interests. The Technology Solutions Analyst shall demonstrate entrepreneurialism and behave like an “owner” in carrying out daily tasks and responsibilities;

demonstrating creativity and resourcefulness in achieving desired results. The Technology Solutions Analyst is expected to be a team player and work effectively with colleagues and associates in terms of input, sharing ideas and working to achieve common goals.

The expected base pay range is: $90,000.00-$. The base pay range is for the primary location for which the job is posted. Smart Centres values the contribution of our Associates, and our individual salaries may vary based on the geographical location of successful candidates, as well as their experience, qualifications or skills.

Smartcentres does not use artificial intelligence (AI) tools in its own applicant tracking system, and all hiring decisions are made by our recruitment / hiring team. AI may be used by external platforms or third-party agencies during the…