DMC Mining IT Helpdesk Analyst Position

Join DMC Mining Services as an IT Helpdesk Analyst on-site in Vaughan, Ontario. This role involves hands-on support for desktop and mobile technologies in a dynamic mining environment.

We are looking for a skilled IT Helpdesk Analyst for a 6-month contract, with extensions possible.

Your role will include setting up devices, assisting with user access, and troubleshooting a variety of IT issues. You will also support both corporate and operational IT services, contributing to the efficiency and success of our team's technology usage.

Key Responsibilities:

• Assist with desktop and mobile device support

• Set up PCs, printers, and mobile device configurations

• Support users at multiple locations as needed

• Manage ticketing through Help Desk Plus or Service Now

• Participate in disaster recovery testing and compliance

Requirements:

• Education in Information Systems or equivalent

• 3-5 years of relevant IT experience

• Strong problem-solving abilities

• Excellent organizational skills and documentation

• Valid driver’s license for occasional site visits

Drive technology success at DMC Mining and enhance your IT career.
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