Training​/Testing Lead

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America’s largest corporations across a diverse range of industries.

Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

At Syntax, we help organizations modernize complex enterprise environments through deep SAP expertise, cloud transformation, automation, and AI-driven innovation. As part of our continued growth, we are seeking experienced SAP professionals to lead solution design, ensure delivery excellence, and support client transformation initiatives across complex SAP landscapes.

The Business Readiness Lead drives successful SAP transformation by combining organizational change management, digital adoption, business analysis, testing leadership, and training enablement. This role is responsible for helping stakeholders adopt new SAP solutions, improving business readiness, and sustaining long-term value through practical, data-driven, and AI-enabled adoption strategies. Acting as a key bridge between business, IT, and end users, the Business Readiness Lead ensures solutions are understood, tested, adopted, and embedded into day-to-day operations.

• Lead the development and execution of end-to-end change and adoption strategies aligned to SAP Activate and Syntax delivery approaches.
• Perform stakeholder and change impact analyses to identify adoption risks and design targeted interventions.
• Partner with customers and internal teams to update change management plans based on business impact and readiness findings.
• Design and manage digital adoption campaigns using tools such as Walk Me or similar platforms, including guided walkthroughs, smart tips, onboarding flows, task lists, and in-app communications.
• Use adoption dashboards and analytics to measure user engagement, proficiency, and process completion rates.
• Collaborate with SAP Functional Leads, business process owners, and subject matter experts to ensure guidance reflects real business processes.
• Develop communication strategies that support stakeholder engagement, readiness, and adoption throughout the project lifecycle.
• Coach sponsors, project leaders, and change agents to actively support transformation and user adoption.
• Facilitate knowledge transfer between project teams, operational teams, and end users.
• Lead requirements gathering and fit-to-standard workshops with business users, process owners, and SAP Functional Leads.
• Document business processes, user stories, and functional requirements, and trace them through build, test, and training activities.
• Work hands-on in the SAP system to validate solution design, run end-to-end transactions, and identify process gaps.
• Define, develop, and execute train-the-trainer programs using in-person, digital, and blended learning methods.
• Build role-based learning programs that may include classroom training, e-learning, simulations, and digital adoption content.
• Coordinate training content creation and ensure materials are process-driven and aligned to the SAP solution where possible.
• Manage training logistics, participation tracking, and readiness reporting across multiple geographies and languages.
• Plan and lead testing cycles, including system integration testing and user acceptance testing, with clear strategy, scripts, and entry/exit criteria.
• Coordinate business testers, track defects, and drive issue resolution with functional and technical teams.
• Reuse validated test scripts as a foundation for training materials and in-app guidance.
• Establish and monitor KPIs for change management, readiness, delivery completion, and adoption success.
• Analyze post-go-live metrics and recommend reinforcement activities, additional enablement, and ongoing support actions.
• Apply gamification, microlearning, and other modern enablement techniques to sustain proficiency and motivation.
• Identify opportunities to use AI to improve adoption, accelerate content creation, and measure adoption ROI.

• Undergraduate or graduate degree in Change Management, Organizational Development,…