Technology Specialist, Digital Workplace

The Opportunity

At Equitable, our focus is on making a meaningful impact in the lives of Canadians by putting clients at the heart of everything we do. We lead with empathy, act with intention, stay curious, and support one another every step of the way. If you're looking for purpose-driven work in a collaborative and inclusive environment where your voice is heard, and your growth is encouraged we’d love to connect!

We are looking for a Technology Specialist, Digital Workplace to join our IT team! The Technology Specialist, Digital Workplace maintain and enhance shared technology solutions and infrastructure. This role will partner with a cross-functional team to develop, test, launch, and refine solutions to optimize the organizations' service experience. They are responsible to develop and implement infrastructure technologies that support business priorities and capabilities for internal and external clients.

Join one of the region’s top employers and be part of something that truly makes a difference.

This is an in-office role. You will work in our office in Waterloo, ON 100% of the time.

• Support the implementation of corporate policies, standards, and procedures that provide effective architecture, governance, and management of Equitable Life’s technical systems and solution
• Collaborate with Business and IT roles on the solution design, development and quality management of shared infrastructure systems and applications across organizational functions
• Work with internal and external teams to increase client satisfaction by improving the quality of systems and products through identification of issues, on-going maintenance, and implementation of solutions
• Perform hands‑on configuration and troubleshooting of components including the maintenance, upgrading or replacement of hardware and/or application software
• Assist in the maintenance of existing internal processes and quality system management documentation to uphold quality standards
• Inspect systems and processes to identify opportunities for improvements to workflow and enhanced efficiencies
• Monitor capacity usage and performance of assigned technologies to assure operational availability and process integrity
• Provide technical guidance to peers and/or end-users regarding technologies that enable continuous delivery of shared solutions
• Designing and managing digital workplace systems (Endpoints; Unified Communications; etc.) used by the business
• Work with different IT professionals and teams to ensure our platform capabilities meet the needs of our organization and clients
• Create and implement training programs that drive measurable improvements in digital literacy and workplace productivity

• Behavioral
• Client Experience
  • Achieve service commitments by balancing efficiency and quality and by escalating obstacles that require additional support
  • Demonstrate empathy when faced with client concerns and issues
  • Act as a brand ambassador by demonstrating knowledge and leveraging resources to meet clients' needs
  • Strive to resolve client inquiries at first point of contact
  • Professional, respectful, and courteous in all interactions with clients
• Growth Mindset and Innovation
  • Critically evaluate current processes and contribute to the implementation of improvement opportunities by incorporating past learnings
  • Solution focused approach - advocate for continuous improvement / innovation amongst the team
  • Receptive to, solicit, and apply feedback and learnings on the job
  • Seek out and obtain required, and beyond what's required, professional and/or industry knowledge and training, for both personal and organizational benefit
  • Actively share knowledge for the betterment of the team/others
  • Approach problems as…