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Job Description & How to Apply Below
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.
As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members.
CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.
About Us
At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.
As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members.
CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.
Who We Are
Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
Work-life harmony with access to an award-winning holistic wellness program,
Continuous learning through our robust corporate curriculum and education reimbursement program,
Incredible rewards, travel incentives, and product and service discounts,
Pay-for-performance and best-in-class recognition programs, and
Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
Position Details
We are seeking a highly skilled Systems Analyst to support and enhance our production insurance systems across Property & Casualty (P&C) and Travel Medical Insurance lines of business. This role is responsible for analyzing and resolving production incidents, deploying releases and configuration changes, and ensuring the stability, performance and reliability of applications running across Windows, Linux and AWS environments.
What You Will Do
Provide day-to-day support for production insurance systems (P&C and Travel Medical)
Analyze, troubleshoot and resolve production incidents within SLA timelines
Perform root cause analysis and implement corrective and preventative actions
Collaborate with business, BA, development, Dev Ops and vendor teams to ensure timely resolution of issues
Deploy application releases, configuration updates and hotfixes across Windows, Linux and AWS environments
Validate deployments, perform smoke testing and coordinate with stakeholders
Support applications hosted on Windows Server, Linux (RHEL preferred) and AWS
Manage and troubleshoot components such as IIS, Tomcat and cloud-native services
Review logs, monitor system health and proactively identify performance issues
Write and maintain high-quality support documentation, runbooks and deployment guides
Utilize monitoring tools (e.g., SCOM, Pingdom, Datadog, Cloud Watch, Cloud Trail) for performance analysis and alerting
Support implementation and tuning of monitoring dashboards and automated alerts
Work closely with internal IT teams, business stakeholders and external vendors
Communicate technical findings clearly to both technical and non-technical…
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