Senior Business Systems Analyst - Guidewire; Billing Center

Location:

Thornhill, ON, CA, L3T 0A1

Salary Range: $59,500 - $91,500 CAD

Company: CAA SCO Systems & Services Inc.

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.

As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for our Members.

CAA SCO Systems & Services Inc.is a member of the CAA Club Group of Companies.

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

We are seeking an experienced Business Systems Analyst to support Guidewire Billing Center initiatives within the property and casualty insurance domain. The successful candidate will collaborate with business stakeholders, product owners, billing SMEs, developers, QA teams, architects, vendors, and delivery leads to define requirements and support successful delivery across Billing Center enhancements, integrations, production support, and cloud-related initiatives.

• Lead requirements gathering, analysis, and documentation for Guidewire Billing Center initiatives
• Facilitate workshops, discovery sessions, interviews, and walkthroughs with billing business and technology stakeholders
• Translate billing business needs into clear user stories, business requirements, functional specifications, process flows, data mapping documents, and acceptance criteria/use cases
• Support Billing Center enhancements, integrations, cloud migration readiness, remediation activities, and production support initiatives
• Assist QA teams with test scenario review, UAT coordination, defect triage, and business sign-off activities
• Analyze current-state and future-state processes, identify gaps, assess impacts, and recommend practical solutions aligned with business objectives.
• Work closely with product owners, development teams, QA, architecture, and business SMEs to ensure requirements are understood and delivered as intended.
• Support Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, demos, retrospectives, and release planning activities.
• Track risks, issues, dependencies, and requirement changes, ensuring timely escalation and clear communication with stakeholders.
• Prepare clear documentation, status updates, presentations, and leadership-ready summaries as required.

• 8 years of experience as a Business Systems Analyst, with focus on Guidewire-related work for at least 5 years
• Hands-on experience with Guidewire Billing Center implementations, enhancements, integrations, or production support
• Strong understanding of billing operations, including billing plans, invoices, payments, commissions, delinquency, disbursements, refunds, and…