Sr. Services Project Manager - Bilingual; French​/English​/Gestionnaire principal; e) de projets de services - Bilingue

Position: Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue
Job description Company and benefits

Job IDSRSER
020336

Employment Type

Regular Work  Style remote Location Canada Travel Up  to 25%
Role Sr. Services Project Manager
- Bilingual (French/English) / Gestionnaire principal(e) de projets de services
- Bilingue (Français/Anglais)
Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About the Role:

The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life cycle, as well as all project resources. Qualified candidates will have experience managing multiple successful projects simultaneously, some with multiple phases.

Responsibilities:

Facilitate customer project kickoff calls, team introductions, define project cadence and develop ongoing customer communication plans

Facilitate project discovery sessions with all client business representatives and UKG project team members

Determine and document customer success criteria

Maintain adherence to UKG implementation methodology and processes

Prepare assigned project resources with necessary project-related information, ensuring proper understanding of project requirements, roles & responsibilities, work processes, and success criteria

Implement the necessary project management infrastructure (project plans, issues lists, communication plans, project schedule with the customer)
Assist Manager by accurately forecasting each month’s go-lives

Lead customer status and planning meetings as well as participate in discovery meetings

Manage the project plan, issues list, and other supporting documents throughout the project in an effort to maintain client expectations and project milestone success

Work with various team members to resolve project and process issues in a timely manner and document any issues

Communicate and publish project status to the project team Manage project scope to meet project success criteria while maximizing value brought to customers and revenue generated for UKGManage the financials of the project, invoicing of delivered services, and resolution of any financial disputes

Lead assigned projects to a successful completion within appropriate time frame, ensuring industry leading CSAT scores

Assist with developing new processes and tools that improve the performance and effectiveness of the project management delivery

Basic Qualifications:

3+ years' project management work experience in a customer-facing enterprise software implementation/technical environment

Must be bilingual in English and French Flexibility to travel as needed up to 25%

Preferred Qualifications:

Must be organized with time management skills to deliver on multiple tasks and projects under tight deadlines

Excellent communication, customer service, and consulting skills

Strong leadership skills with ability to work as part of a project team Ability to handle ambiguity and adapt to changing requirements, processes, tools, and resources

Broad knowledge of HRMS, Payroll, Time & Labor management a plus Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights,…