People Services AI Solutions & Configuration Lead

At Manulife, we are transforming how our people experience work. Our People Comms Technology team enables simple, personalized, and compliant People Services solutions for colleagues worldwide. We value innovation, collaboration, and human-centered design, helping every employee thrive.

At Manulife, we are reimagining how colleagues and leaders access People Services through AI-enabled experiences. As our People Services AI capabilities evolve, this role will help shape how HR processes and services are delivered in the flow of work.

As People Services AI Solutions & Configuration Lead, you will serve as the technical configuration and solution design expert within our People Services AI squad. You will partner across HR, technology, advanced analytics, architecture, governance, and product teams to design, configure, optimize, and continuously improve AI-enabled People Services solutions.

Working at the intersection of HR technology, AI innovation, employee experience, and platform capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague expectations.

This is not a traditional configuration role. You will be expected to influence solution direction, challenge assumptions, evaluate design options, identify platform opportunities, and recommend approaches that balance colleague experience, business value, governance requirements, and technical sustainability.

You will stay ahead of rapidly evolving AI capabilities across Workday, Microsoft, and related technology ecosystems, helping Manulife identify practical opportunities to improve employee experiences while maintaining compliance, scalability, and operational excellence.

• Serve as the technical configuration lead for AI-enabled People Services solutions, ensuring scalable, supportable, and sustainable designs.
• Translate business requirements, user stories, and product roadmap priorities into configuration designs, technical solutions, and platform enhancements.
• Design, configure, and optimize AI-enabled capabilities within Workday and related platforms.
• Evaluate emerging Workday AI capabilities and recommend opportunities to improve employee and manager experiences.
• Act as a subject matter expert for Workday AI products and capabilities, including Workday Self-Service Agent, Agentic AI solutions, and future platform innovations.
• Lead configuration design discussions, solution reviews, and technical impact assessments with HR and technology stakeholders.
• Partner with Product Leads, Business Analysts, Architects, Developers, and Test Leads throughout the delivery lifecycle.
• Analyze current-state processes and identify opportunities for automation, simplification, intelligence, and self-service.
• Design and configure workflows, business processes, integrations, decision logic, automation, and AI-enabled experiences.
• Participate in backlog refinement, sprint planning, estimation, and delivery planning activities.
• Develop and maintain technical documentation, configuration standards, design decisions, support materials, and implementation guidance.
• Assess upstream and downstream impacts of proposed changes across HR processes, data, security, reporting, integrations, and employee experiences.
• Support release planning, testing activities, defect triage, production validation, and continuous improvement efforts.
• Partner with privacy, security, compliance, risk, and architecture teams to ensure solutions meet enterprise standards and governance expectations.
• Provide technical leadership, coaching, and mentorship to team members while helping establish configuration standards and best practices.
• Monitor industry trends, vendor roadmaps, release notes, and emerging AI innovations to proactively identify opportunities for People Services.

• 7+ years of progressive experience configuring, implementing, or supporting Workday solutions in a complex enterprise environment.
• Deep expertise in Workday configuration, including business processes, security, calculated fields, condition rules, notifications, and related platform capabilities.
• Demonstrated experience leading complex solution design and configuration initiatives involving multiple stakeholder groups and business functions.
• Strong understanding of HR processes, employee lifecycle events, HR service…