Entry-Level IT Field Support Analyst
Job Description & How to Apply Below
The IT Field Support Analyst position is essential at GFL, as you will troubleshoot hardware and software problems while providing exceptional service to employees. In this entry-level role, you are responsible for managing technical support requests, ensuring productivity, and responding effectively to user needs.
Key Responsibilities:
• Provide Tier 1-2 troubleshooting for hardware and software issues
• Assist with deploying and imaging new laptops and desktops
• Travel to branches for in-person hardware repairs
• Manage the lifecycle of user service requests from intake to closure
• Guide users on system functionality and escalate issues as needed
Requirements:
• 2+ years of technical support experience
• Ability to manage multiple support tickets simultaneously
• Knowledge of Windows OS and macOS basics
• Familiarity with Google Workspace and Microsoft 365 support
• Strong documentation skills for SOP writing
Foster a reliable IT environment by delivering top-notch support and service excellence at GFL.
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