Cybersecurity Operations Manager

Are you a cybersecurity leader who thrives in a fast-paced environment and enjoys solving complex security challenges? Join us as a  Manager, Cybersecurity Operations  and lead security operations, incident response, and continuous improvement initiatives that help protect our business and Team Members every day.

Position:  Cybersecurity Operations Manager

Job Overview:
This role provides operational leadership across cybersecurity monitoring, incident triage, investigation coordination, vulnerability management, remediation tracking, vendor coordination, security reporting, and operational follow-up. The role manages cybersecurity analysts, supports team coverage and cross-training, and works with IT teams, vendors, and external partners to resolve security issues and drive remediation actions.

The role is also accountable for ensuring incidents are investigated, documented, contained, remediated, and followed through to closure, while maintaining ownership of the incident response plan, escalation paths, operational playbooks, and regular incident response tabletop exercises.

Accountabilities:
Lead day-to-day cybersecurity operations, including security monitoring, incident triage, investigation coordination, vulnerability management, remediation tracking, and operational follow-up.
Act as the primary internal operational contact for managed security service providers and security vendors, including escalation review, service quality, reporting, and improvement follow-up.
Manage, coach, and develop cybersecurity analysts, including work prioritization, performance management, career development, and quality of delivery.
Build appropriate team coverage, cross-training, and documentation to reduce dependency on individual team members.
Ensure security incidents are appropriately investigated, documented, contained, remediated, and followed through to closure.
Own and maintain the incident response plan, escalation paths, operational playbooks, and regular incident response tabletop exercises.
Make day-to-day operational decisions within established security processes and elevate material risks, exceptions, vendor concerns, or issues requiring leadership direction.
Prioritize operational activities, remediation efforts, and team capacity based on risk, business impact, service requirements, and available resources.
Drive continuous improvement of incident response processes, operational procedures, monitoring practices, and security controls.
Support cybersecurity initiatives where operational input, testing, implementation support, or transition into ongoing support is required.
Provide security input into relevant technology and operational changes, and support other areas of IT and the business based on operational demand.
Work with IT teams, vendors, and external partners to resolve security issues, drive remediation actions, and clarify ownership and timelines.
Use operational metrics and trends to identify improvement opportunities and report on security performance.
Support security assurance, audit, compliance, and third-party security assessment activities as needed.

Health and Safety:
Promotes and endorses Safety Vision “Safety is our way of life”.
Observes and support Longo’s Safe Work guidelines and other safe work practices.
Role models the importance of health and safety by always working safely, and calls out and addressed and safety issues.
Recognizes risks which may pose a danger to Team Members and customers and resolves such issues (where possible) or modifies work, mitigating the risk to Team Member/customer until resolution can be sourced and implemented (i.e. Longo’s Call Center Harassment/Violence Reference Guide)
Ensures all pre-use checks (where applicable) are conducted and all…