Property Adjuster

About Us

Our P&C Insurance Company offers a dynamic professional environment that strives to offer the ultimate customer experience. We share in each other’s successes, drive change, and support each other while cultivating a great working environment to deliver on what is best for the customer.

Are you ready to join an award‑winning, purpose‑driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion.

• Work‑life harmony with access to an award‑winning holistic wellness program
• Continuous learning through our robust corporate curriculum and education reimbursement program
• Incredible rewards, travel incentives, and product and service discounts
• Pay‑for‑performance and best‑in‑class recognition programs
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

We are looking for a Claims Adjuster who is member‑centric when progressing a claim file to an expedient resolution, while following file‑management techniques to meet/exceed key performance indicators.

• Investigate, evaluate, analyze, negotiate and settle property claims (low to moderate severity)
• Interpret policy conditions, legislation and confirm coverage for policy holders
• Conduct investigations, which include taking phone statements, coordinating services with service providers, consulting with contractors and vendors, etc.
• Evaluate liability, salvage and subrogation exposure and potential
• Contact and coordinate all parties involved in all stages of the claims process
• Review and analyze initial losses to ensure file meets assignment criteria
• Respond to client complaints and appeals
• Determine proper kind of loss (KOL) reserves based on exposure and authority level
• Examine claims files handled by Independent Adjusters when required
• Prepare and maintain various reports on property claims
• General support of claims area and special projects as required

• Educational background including relevant post‑secondary education
• 2–5 years prior property claims handling experience coupled with 2–3 years customer service experience
• CIP designation or working towards a CIP designation
• Excellent customer service and interpersonal skills
• Exceptional written and verbal communication skills
• Excellent organizational skills are essential
• Career‑minded individuals who have demonstrated a career path

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.