Analyste, Livraisons directes

Vous aimez aider les autres à réussir et laisser votre marque? Vous éprouvez de la fierté à guider les clients vers les bonnes solutions pour leurs projets? Si, en plus de cela, vous êtes de nature curieuse et souhaitez acquérir de nouvelles connaissances, envisagez de commencer ou de faire progresser votre carrière chez Home Depot.

Position Overview:

As a member of the Appliance Deliveries team, Direct Fulfillment Analysts are primarily responsible for performance management of our appliance delivery partners in ensuring best-in-class service and help position Home Depot as a leader in the home delivery business. Analysts will be responsible for achieving on-time completion rate, quality of service score, as well as cost-per-delivery targets. They will use sound analytical and continuous improvement methodologies to improve upon operational processes in achieving set targets.

Analysts may also be required to support delivery partner onboarding and transitions, as well as supporting the rollout of new capabilities and initiatives in the appliance deliveries space.

• Act as primary point of contact for delivery agent as well as contact center partners
• Host weekly business review meetings with appliance delivery agent partners
• Conduct data analytics to aid performance review discussions with delivery agents
• Support delivery capacity planning conversations

• Host and deliver appliance deliveries SOP training to agent partners on an ad-hoc basis
• Identify process improvement opportunities and recommend solutions
• Develop and manage action plans associated with improvement initiatives
• Support carrier onboarding as well as delivery warehouse transition initiatives

• Facilitate discussions with key business stakeholders such as distribution teams and contact center partners, and provide status updates and reporting

• Customer Focus
• Action Oriented
• Drives Results
• Communicates Effectively
• Collaborates

• Problem solving and critical thinking
• Interpersonal skills (relationship management)
• Data analysis – MS Excel proficiency required
• Process implementation and change management

• Limited business travel

• Extended sitting
• Repetitive tasks

• Working in an office setting: computer work, camera on virtual meetings, taking support calls

• University degree in engineering, commerce, or a related area of study

• 2-4 years of experience in Supply Chain operations preferred

• Previous leadership experience an asset

• None

• Require proficiency in Microsoft Office Suite (Excel, PowerPoint, Access, Word)
• Knowledge in SQL, Visual Basic, Google Big Query, Alteryx is considered an asset but not required

The pay range for this position is between $ - $