Manager,-Value & Medical Inventory Programs; Transportation

Job Title: Manager, High-Value and Medical Inventory Programs

Location: Concord, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Strategic Account Operations Manager

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

The Manager of High-Value and Medical Inventory Programs is responsible for leading all inventory operations related to high-value products, and demo medical device equipment programs for new strategic client programs. This includes the full life cycle of demo medical-grade equipment activities such as intake, inspection, cleaning, storage, shipping, while ensuring proper documentation and compliance reporting.

Working closely with existing warehousing leadership and the Executive team, the High-Value and Medical Inventory Program Manager oversees all internal large-scale workflow Inventory programs while ensuring world class service and operational excellence standards for the client.

Duties & Responsibilities:

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.
• Live our company core values and support a well-organized, respectful, and service-focused work environment

Medical Device Lifecycle Management

• Oversee the complete lifecycle of inventory related to demonstrator medical equipment, including receiving, inspection, QC, storing, outbound shipping and proper handling according to regulatory guidelines.
• Ensure full chain-of-command documentation for all medical devices and associated pieces of equipment.
• Establish and maintain workflows that support a fast turnaround, with high accuracy.

Compliance, Quality, GDP

• Partner with our compliance teams to ensure accurate inventory processes and procedures for handling medical equipment and sensitive or high-value equipment.
• Conduct regular evaluations and audits ensuring compliance, document integrity, per GDP or ISO guidelines including audit readiness, documentation accuracy, and adherence to all regulatory and customer-specific requirements.
• Maintain ISO & GDP SOPs, ensuring team compliance with pre-determined standards and regulations.
• Conduct regular evaluations and audits to assess service quality and contract compliance.
• Stay informed about industry trends, technological advancements, and best practices in medical inventory management and regulatory compliance.

Operational Leadership

• Design efficient inventory processes and workflows that support high-volume, multi-client, or multi-site environments.
• Create and support strategic planning, operational oversight, and continuous improvement of inventory processes.
• Optimize high-value and large-scale inventory account procedures to ensure effectiveness and accuracy, with a continuous improvement mindset.
• Support warehouse management teams with specialized initiatives related to large-scale, medical, or GDP accounts.
• Ensure readiness of inventory team, providing hands-on training, coaching, and mentoring the operational knowledge required for large-scale, high-volume, medical, or GDP new client requirements.

Client-Facing Experience

• Partner with leadership, compliance, and onboarding to ensure inventory readiness for all Tier 1 or large-scale clients.
• Manage large-scale inventory related escalations with a solutions-oriented mindset and in an expeditious manner.
• Attend regular client calls, business reviews, and continuous improvement initiatives designed to enhance customer experience.

Team Leadership

• Lead, coach, mentor and develop, ensuring high performance and…